Last Updated – 18th May 2018
5 Star Cases (“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act) and the General Data Protection Regulation (GDPR), the data controller is 5 Star Cases of Broadend Industrial Estate, Broadend Road, Wisbech Cambridgeshire, PE14 7BQ, England (registration number 2757991).
5 Star Cases are committed to the ongoing development of systems to better protect our customers and visitors to our website.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
What personal information do we collect?
Personal information has the meaning given under your local data protection law, and, where the GDPR applies, the meaning of personal data given under the GDPR. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession.
We therefore typically collect and process the following types of personal information about you:
contact information (such as name, company name, address, delivery address, telephone number, email addresses, company registration number, VAT registration number)
payment information (credit/debit card details, including card type, card number, security number and expiry date) which is processed by one of our three providers – PayPal, SagePay or Global Payments
Information that you provide by filling in forms on our website www.5star-cases.com. This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site
How do we collect personal information?
We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us. We will collect this information directly from you.
Generally, this collection will occur:
when you deal with us either in person, by telephone, letter, email
when you visit any of our websites
when you connect with us via social media
We may collect personal information about you:
when you purchase or make enquiries about products and services
when you contact us
when you enter competitions, complete surveys or register for promotions
when you subscribe to receive marketing from us (e.g. e-newsletters)
when you request brochures or other information from us
when you provide information, or use our services, on social media
We make every effort to maintain the accuracy and completeness of your personal information which we store and to ensure all of your personal information is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.
Information that we collect automatically
IP Addresses and cookies
information about any device you have used to access our website, for example: your device’s make and model, browser, internet protocol (IP) address internet service provider (ISP) and your broad geographic location
how you use our website; for example: how your device has interacted with our website, including the pages accessed and links clicked, websites visited before or after our website, products viewed or searched for and the length of visits to certain pages
Collecting this information helps us ensure that the website is presented in the most effective manner for you. It also enables us to better understand the visitors who come to our website, where they come from, what information on our website is of interest to them and to send them relevant marketing messages and advertising.
How do we use your personal information?
We use and process information held about you when:
you have given your consent to such processing (which you may withdraw at any time)
the processing is necessary to provide our services to you, for example to process and deliver your order
the processing is necessary for compliance with our legal obligations
the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information
The purposes for which we collect personal information further include:
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
To ensure that content from our website is presented in the most effective manner for you and for your computer
To allow you to participate in interactive features of our service, when you choose to do so
To notify you about changes to our service
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Is your personal information disclosed to third parties?
5 Star Cases do not, and will not sell your data to a third party.
We will share your data with certain recipients as an essential part of being able to provide you with information, products and services in accordance with your local data protection laws. Your personal information may be disclosed to the following types of recipients:
Trusted third party services providers and partners, for example: those who help us run our business (for example, companies that provide support for our website and internal IT systems); or those who help us get our products to you (for example, a courier company that delivers the products you have ordered or a distributor who operates in a country that we do not sell to directly). We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions
Marketing platforms and email marketing services, such as MailChimp, where you have consented to receive newsletters, company information, special offers or other information via email
Our group companies, which can be responsible for different activities that are relevant to our relationship with you
any law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person
to any other person where you have given your consent to the disclosure
Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).
On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.
Our websites and mobile applications may use social media features and widgets (such as Like and Share buttons/widgets) (SM Features). These are provided and operated by third party companies (e.g. Facebook) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
If you are logged into your account with the third party company, then the third party may be able to link information about your visit to and use of our website or mobile application to your social media account with them. Similarly, your interactions with the SM Features may be recorded by the third party. In addition, the third party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third party company for the purposes of serving targeted marketing to you via the third party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third party social media platform.
How does 5 Star Cases keep my personal information secure?
All information you provide to us is stored on our secure servers, customer database or order management systems. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
We are committed to safeguarding and protecting personal information and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal information provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal information transmitted, stored or otherwise processed. 5 Star Cases has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. We regularly review security technologies and will strive to protect your personal information as fully as we protect our own confidential information. 5 Star Cases is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.
5 Star Cases (or our group companies) will not hold your personal information for any longer than is necessary. We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You have the right to ask us for a copy of any data we hold about you
You have a right to access your personal data, and update or correct any of your personal data that is incorrect. You can also request the deletion of your data. You can do this at any time by contacting us using the contact details provided below. If you have an online account with us on our website, you can also always amend your details yourself by logging onto your account
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not stop processing of your personal data if it is necessary for performing a contract with you, or if such processing is in 5 Star Cases legitimate interests. You have the right to opt-out of marketing communications we send you at any time
You have the right to restrict or object to the processing of your data, and to request portability of your data to take elsewhere in a suitable format. Again, you can exercise these rights by contacting us using the contact details provided
You have the right to have your data deleted in certain circumstances
You have the right to lodge a complaint about the use of your data with the Information Commissioner. We would, however, appreciate the opportunity to remediate any issues you identify, so please do contact us in the first instance
We endeavour to respond to such requests within a month or less, although we reserve the right to extend this period for complex requests.
We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by local data protection laws, will note your request and the denial of same in our records.
Please note we may need to request specific information from you to help us confirm your identity and ensure your right to exercise your data protection rights. This is a security measure to ensure that your personal data is not disclosed to any person who does not have a right to receive it.
5 Star Cases can be contacted by post, at:
5 Star Cases Ltd.
Broadend Industrial Estate
Or by email –